When will my items be shipped?

    - To estimate when you can expect your order, please refer to the timeframe below.  All products from our store are made-to-order, each item need at least 7-9 business days for producing and packs processing. The shipping time will be:

     + 7-14 business days for the Fast Shipping option

     + 10-21 business days for the Standard Shipping option

     + 14-21 business days for the Free Shipping option

    - In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 3-5 days or more.

    Shipping time

    - Customers acknowledge and agree that the stated delivery time frame of 14-20 business days is an estimate (only for Fast shipping option), and under certain instances deliveries may exceed or be less than the stated time frame.

    - Please note that the shipping time to the overseas states such as PR (Puerto Rico), HI (Hawaii), and AK (Alaska) will takes 30-60 business days. Please do not choose and pay for the Fast shipping option for this states. 

    - Detail time frame for shipping correspondence with products group as below:

    • Printed apparel (normal/ partial printing): 3-5 business days
    • All Over Print apparel and products (Full Prints): 7-9 business days
    • Blanket : 7-9 business days

    - All our shipments are provided with a tracking link. Please feel free to follow the tracking link to check your delivery status.

    PLEASE NOTE:

    1. The above timeframe is only applied for orders to the US with standard shipping method ("days" here is "business days")
    2. The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
    3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
    4. Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out. We're so sorry for this inconvenience and hope that you can understand for us.

    FAQs:

    • Can I ship the order to multiple addresses?

    - We only offer single destination shipping. If you wish to ship to multiple locations, please order separately with separate addresses.

    • How to Check/Track order status?

    - If your order has been shipped out, a Tracking Number will be sent to you via email.

    - You can track your order via the following link: https://www.17track.net/en.

    - Contact Customer Service at: support@oragontee.com if you have any doubts referring to your orders.

    • I never received my package, what should I do?

    - Many times your package will be sitting at the local post office due or there was a missed delivery attempt. 

    - For U.S. orders, if a package has not been successfully delivered and it has been more than 20 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 20 days and tracking data is showing, please patiently wait until the package has a chance to arrive.

    If your item has not arrived within the time frame, contact Customer Service at: support@oragontee.com and we will do our best to help you!

    Shipping Rates

    • Fast Shipping
    Insured Shipping us 9.95$ to the US, CA, UK
    • Standard Shipping 

    Premium Insured Shipping is $4.95 to the US, CA, UK

      Please Note:

      We do not process a refund/reprint in the following cases:

      • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested).
      • Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
      United States of America:
      Singapore:
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